WELCOME TO IQOS SUPPORT PAGE
Device usage
Learn how to use, clean, and charge your IQOS, and find additional technical information.
Diagnostics
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
International assistance
If you are on a holiday or travelling abroad and your device is damaged, let us know and get technical support.
Warranty Service
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a support to arrive or even leave your home.
Personalized Service
Register your device, receive personalized service, and familiarize yourself with the process of using the IQOS device correctly.
IQOS Firmware Upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
IQOS ILUMA devices don't require cleaning.
IQOS ILUMA devices are eligible for accidental damage coverage service.
For receiving complete service device registration is mandatory.
Create an IQOS account, register your device, unlock your extended care and support.
Something we haven’t covered?
There are several ways you can reach us:
Find official IQOS Service centers and nearest HEETS stockists. Use our store locator to find the nearest selling point.
Find on map
At any time, write us interesting technical questions for you, and our experts will answer them in a few minutes.
IQOS Support Georgia
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
FAQ
Contact with our IQOS experts via online chat and get technical support in seconds. The chat is open every day from 10:00 to 19:00.
If you want to speak with an IQOS expert, call us at 0 800 003 003. Our call center is open every day from 10 am to 8 pm.
0 800 003 003
