International Assistance Service
We care about you, wherever you are
With you wherever you go
Your phone. Your wallet. Your IQOS There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.
IQOS technical support during the trip
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you.
Service options, IQOS device and its components availability, response and delivery times may vary according to country.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered, but if it’s not, contact us. We will register your device to benefit from our international assistance service, when you're away.
FAQs
HEETS tobacco sticks
IQOS Devices
Something we haven’t covered?
There are several ways you can reach us:
Find official IQOS Service centers and nearest HEETS stockists. Use our store locator to find the nearest selling point.
Find on map
At any time, write us interesting technical questions for you, and our experts will answer them in a few minutes.
IQOS Support Georgia
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
FAQ
Contact with our IQOS experts via online chat and get technical support in seconds. The chat is open every day from 10:00 to 19:00.
If you want to speak with an IQOS expert, call us at 0 800 003 003. Our call center is open every day from 10 am to 8 pm.
0 800 003 003
