International Assistance

Get support on your registered device when you travel*.

*Terms and conditions apply.

With you wherever you go
We're only a call away.

Service options, IQOS device and its components availability, response time may vary according to country.

*Terms and conditions apply.

Available in over 95 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 95 countries across five continents. Service options, IQOS device and its components availability, response and delivery times may vary according to country.

*Terms and conditions apply.

There for you as you travel
To benefit from the International Assistance service,your IQOS™ device should be registered (if not already registered). Once registered, you can travel with peace of mind and count on our support.
This product is not risk free. It provides nicotine, which is addictive. Only for use by adults.