Care you can count on.

Here you can find important technical information about IQOS and heat-not-burn technology as well as about official IQOS Services available in Georgia.

Create an IQOS account, register your device, unlock your extended care and support.

IQOS Rental Service is Available

IQOS Rental is a service, created by IQOS Georgia’s team to enable legal-age nicotine users to rent the device and for a limited period of time without purchasing the IQOS. For IQOS Rental Service you can:

Contact Us

Leave your contact number

Call Us

You can call our call center we will be happy to help 0800 003 003

Visit Our Service Center

You can visit IQOS Service Centers on the nearest location

IQOS Rental Service is available for IQOS ILUMA only.

Installment Service Available in Georgia

We would like to inform you that you can purchase IQOS ILUMA Devices in installments. This service is only available only for Legal Age Nicotine users. Installment service can only be used when purchasing IQOS ILUMA devices. To use installment service you can:

Visit Our Service Centers

Installment service is available in your nearest IQOS Service Center.

Visit Our Viber Bot

You can visit our Viber Bot to request device reservation with online installments

Service is provided by TBC bank
IQOS ILUMA devices can also be purchased with Pay Later Service​

With TBC Pay Later, you can divide the price of IQOS ILUMA devices into 4 equal parts, without interest rate and additional fees.*


*For more details, please, visit TBC bank’s Website.

FIND ON A MAP
This service available in IQOS official stores. only for adult nicotine users.​
GET SUPPORT

Get Support For Your IQOS Device

Choose your IQOS device to discover all the services available and to get the support you need to make the best experience with your IQOS.

Device usage

Learn how to use, clean, and charge your IQOS, and find additional technical information.

Personalized Service

Register your device, receive personalized service, and familiarize yourself with the process of using the IQOS device correctly.

Diagnostics

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device

IQOS support

You can Inform a Friend*

Fill in the contacts of your friend who wanted to learn more about IQOS, lil, or VEEV, and our experts will contact him/her.

*Adult smoker or other nicotine product user

No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Something we haven’t covered?
There are several ways you can reach us:
Find official IQOS Service centers and nearest HEETS stockists. Use our store locator to find the nearest selling point.
Find on map

At any time, write us interesting technical questions for you, and our experts will answer them in a few minutes.
IQOS Support Georgia

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
FAQ

Contact with our IQOS experts via online chat and get technical support in seconds. The chat is open every day from 10:00 to 19:00.

If you want to speak with an IQOS expert, call us at 0 800 003 003. Our call center is open every day from 10 am to 8 pm.
0 800 003 003

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This product is not risk free. It provides nicotine, which is addictive. Only for use by adults.