Most refined and advanced
Familiar design. Enhanced experience.
Pocket size. All-in-one design.
IQOS Warranty
Our promise: Expert care and a convenient service experience
IQOS warranty has got you covered.
We design and build IQOS with care.
What's covered:
Device malfunction: We'll fix factory faults occurring during the warranty period.
Faulty device: We'll replace defective components
Your remaning warranty will be transferred if you gift your IQOS to another adult user.
What's not covered:
Normal wear and tear, such as scratches and dents, etc.
loss of your IQOS device.
*voluntary warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Voluntary warranty
Each registered IQOS™ device is eligible for 2 years of voluntary warranty coverage.
Accidental Damage protection - reserved for IQOS ILUMA i PRIME devices (1-time replacement per kit within the voluntary warranty period).
To explore IQOS warranty by device.
To select your IQOS device model to view IQOS warranty terms and conditions and support services available.
Your IQOS device is covered with:
2 years of voluntary warranty.
International assistance upon registration, anytime during the warranty period.
Accidental damage
Got a device issue?
Simple care tips for optimal device performance
Explore our online resources for easy solutions to common device issue. A simple rest or firmware update may be all that's needed for optimal performance
Something we haven’t covered?
There are several ways you can reach us:
Find official IQOS Service centers and nearest selling points. Use our store locator to find the nearest selling point.
Find on map
At any time, write us interesting technical questions for you, and our experts will answer them in a few minutes.
IQOS Support Georgia
Available regardless of your location* and working hours *available if territory supports viber
Find out more 
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
FAQ
Contact with our IQOS experts via online chat and get technical support in seconds. The chat is open every day from 10:00 to 19:00.
If you want to speak with an IQOS expert, call us at 0 800 003 003. Our call center is open every day from 10 am to 8 pm.
0 800 003 003
