IQOS Holder and Pocket Charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide.
If your IQOS device is not working, perform a reset.
If still not working, please contact: Customer Care Monday-Saturday 10:00AM-8:00PM T:+995 32 2 003 003;
For customer support visit IQOS point of sales or find solution on our website Support section.
Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
It's recommended to clean IQOS device once a day. You can clean even more frequently if you feel to.
Only use IQOS original cleaning tools and sticks to clean your IQOS.
