Learn how to use, clean, and charge your IQOS, and find additional technical information.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
If you are on a holiday or travelling abroad and your device is damaged, let us know and get technical support.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a support to arrive or even leave your home.
Register your device, receive personalized service, and familiarize yourself with the process of using the IQOS device correctly.
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Cleaning the device is important. Visit IQOS Service Centers to receive a professional cleaning service