WELCOME TO IQOS SUPPORT PAGE

First steps

Learn how to use, clean, and charge your IQOS, and find additional technical information.

Diagnostics

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device

International assistance

If you are on a holiday or travelling abroad and your device is damaged, let us know and get technical support.

Warranty Service

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a support to arrive or even leave your home.

Personalized Service

Personalized Service

Register your device, receive personalized service, and familiarize yourself with the process of using the IQOS device correctly.

Professional cleaning Service

Cleaning the device is important. Visit IQOS Service Centers to receive a professional cleaning service

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, visit IQOS Service Centers and update your device to the latest firmware.

Something we haven’t covered?
There are several ways you can reach us:
Find official IQOS Service centers and nearest HEETS stockists. Use our store locator to find the nearest selling point.
Find on map

At any time, write us interesting technical questions for you, and our experts will answer them in a few minutes.
IQOS Support Georgia

Visit our Viber Bot and get additional technical information.
IQOS Georgia

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
FAQ

Contact with our IQOS experts via online chat and get technical support in seconds. The chat is open every day from 10:00 to 20:00.

If you want to speak with an IQOS expert, call us at 0 800 003 003. Our call center is open every day from 10 am to 8 pm.
0 800 003 003

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